"CareCollab: Bridging gaps in healthcare through seamless teamwork and patient engagement."
"CareCollab: Bridging gaps in healthcare through seamless teamwork and patient engagement."
"CareCollab: Bridging gaps in healthcare through seamless teamwork and patient engagement."
Care Collab
Ametros Learning:
Case Study
Ametros Learning:
Case Study
March 2024
March 2024
Type: Healthcare Communications, Designathon Project at University of Toronto, Team Project
Type: Healthcare Communications, Designathon Project at University of Toronto, Team Project
Roles: UX Designer, Project Manager
Roles: UX Designer, Project Manager
Tools: Figma/Adobe Illustrator
Tools: Figma/Adobe Illustrator
Target Audience: Doctors, Nurses, Medical Clinic Staff, Patients
Target Audience: Doctors, Nurses, Medical Clinic Staff, Patients
Time limit: 24 hours
Time limit: 24 hours
Team size: 4
Team size: 4
Project Summary:
My role in this project was taking charge as a project manager of the team, designating tasks to my teammates, and spearheading the creation of the wireframes before moving onto the prototype. We decided to create an all-in-one healthcare messaging, referral, and booking app for small clinics for the Designathon competition that lasted roughly 24 hours.
Project Summary:
My role in this project was taking charge as a project manager of the team, designating tasks to my teammates, and spearheading the creation of the wireframes before moving onto the prototype. We decided to create an all-in-one healthcare messaging, referral, and booking app for small clinics for the Designathon competition that lasted roughly 24 hours.
Problem
Problem
The Designathon prompt was “How might we design products or services that help facilitate collaboration in teams?” in which our team decided to focus on teams in healthcare. In particular, collaboration between small medical clinics within the same city.
The Designathon prompt was “How might we design products or services that help facilitate collaboration in teams?” in which our team decided to focus on teams in healthcare. In particular, collaboration between small medical clinics within the same city.
Value Proposition
Value Proposition
Our solution transforms healthcare communication by providing a secure, user-friendly platform where patients and providers collaborate effectively.
Designed to be implemented in several different clinics throughout a city, CareCollab helps medical teams stay organized regardless of which medical institution they work in and ensures patients are included in every step of their care journey.
Our solution transforms healthcare communication by providing a secure, user-friendly platform where patients and providers collaborate effectively.
Designed to be implemented in several different clinics throughout a city, CareCollab helps medical teams stay organized regardless of which medical institution they work in and ensures patients are included in every step of their care journey.
Phases
Phases
Research & Discovery
Research & Discovery
User Research:
As time was limited during the Designathon, our team relied on scholarly articles and research to perform our user research.
From the research, we created two User Personas with several pain points. Rather than having our target audience as the patient, our target audience would be clinic staff members such as doctors, pharmacists, and receptionists.
User Research:
As time was limited during the Designathon, our team relied on scholarly articles and research to perform our user research.
From the research, we created two User Personas with several pain points. Rather than having our target audience as the patient, our target audience would be clinic staff members such as doctors, pharmacists, and receptionists.
User Research:
As time was limited during the Designathon, our team relied on scholarly articles and research to perform our user research.
From the research, we created two User Personas with several pain points. Rather than having our target audience as the patient, our target audience would be clinic staff members such as doctors, pharmacists, and receptionists.
Key Findings & Pain Points:
Inefficient & Insecure Communication: Reliance on email and fax leads to slow, unorganized, and unsafe information exchange.
Poor Coordination Among Providers: Scheduling is time-consuming, and healthcare professionals lack standardized forms and records.
Patient Exclusion: Patients are left out of critical conversations about their care, reducing engagement and understanding.
Key Findings & Pain Points:
Inefficient & Insecure Communication: Reliance on email and fax leads to slow, unorganized, and unsafe information exchange.
Poor Coordination Among Providers: Scheduling is time-consuming, and healthcare professionals lack standardized forms and records.
Patient Exclusion: Patients are left out of critical conversations about their care, reducing engagement and understanding.
Information Architecture
Information Architecture
A rough draft of the IA of the app was created in order to show different features of what our app will offer in case we did not have sufficient time to prototype all parts.
A rough draft of the IA of the app was created in order to show different features of what our app will offer in case we did not have sufficient time to prototype all parts.
Userflow
Userflow
Additionally, we created three userflows that we plan to prototype. We chose these three userflows specifically as they reflect the key features our product will offer.
Additionally, we created three userflows that we plan to prototype. We chose these three userflows specifically as they reflect the key features our product will offer.
Wireframes & Low-Fidelity Design
Wireframes & Low-Fidelity Design
Due to time limitations, we sketched out the low fidelity wireframes physically.
Due to time limitations, we sketched out the low fidelity wireframes physically.
Due to time limitations, we sketched out the low fidelity wireframes physically.
Design Rationale:
Booking page would offer both a calendar and a list view for ease of confirming an appointment.
The platform will have profiles of staff members, such as doctors, pharmacists, and receptionists, to promote personalization and friendliness, and offer some background information about each staff member.
Referral systems and forms will be standardized among all clinics that use the software to reduce jargon and different formats.
Design Rationale:
Booking page would offer both a calendar and a list view for ease of confirming an appointment.
The platform will have profiles of staff members, such as doctors, pharmacists, and receptionists, to promote personalization and friendliness, and offer some background information about each staff member.
Referral systems and forms will be standardized among all clinics that use the software to reduce jargon and different formats.
Design Rationale:
Booking page would offer both a calendar and a list view for ease of confirming an appointment.
The platform will have profiles of staff members, such as doctors, pharmacists, and receptionists, to promote personalization and friendliness, and offer some background information about each staff member.
Referral systems and forms will be standardized among all clinics that use the software to reduce jargon and different formats.
High-fidelity Frames
High-fidelity Frames
Prototype
Prototype
Design Guide
Design Guide
Video Walkthrough
Video Walkthrough
Reflection & Takeaways
Reflection & Takeaways
Learning a lot about the fast-paced nature of the competition as this was my first UX Designation/Hackathon.
Learning to substitute desktop research and scholarly articles with user interview and research due to time constraint although it is not as effective.
Learning to take the lead in helping manage and sort tasks within the designathon group.
The key takeaway from this project would be taking the lead and helping teammates to collectively think critically and solve the design problem under the strict time constraints.
Biggest Challenges & The Solution
Biggest Challenges & The Solution
Biggest Challenge: not being able to conduct formal user interviews for user research and formal user testing after creating the prototypes were our team’s biggest challenge during the competition. Additionally, due to time constraints, we were unable to include the messaging feature within the final prototype.
Solution: although not as effective, desktop research and scholarly articles were used as substitutes for user research and although not very formal, user testing on friends were promptly conducted before the conclusion of the competition. Additionally, the userflow created for the messaging feature sufficed to explain its capabilities.
Biggest Challenge: not being able to conduct formal user interviews for user research and formal user testing after creating the prototypes were our team’s biggest challenge during the competition. Additionally, due to time constraints, we were unable to include the messaging feature within the final prototype.
Solution: although not as effective, desktop research and scholarly articles were used as substitutes for user research and although not very formal, user testing on friends were promptly conducted before the conclusion of the competition. Additionally, the userflow created for the messaging feature sufficed to explain its capabilities.
Next Steps & Future Improvements
Next Steps & Future Improvements
Conduct proper user research with a formal user interview script and questions.
Engage in more user testing with target audience to gain insights on whether certain features are appreciated or not.
Continue to prototype the rest of the app and its features.
Conduct proper user research with a formal user interview script and questions.
Engage in more user testing with target audience to gain insights on whether certain features are appreciated or not.
Continue to prototype the rest of the app and its features.